Kennesaw State University – Insurance Claims Analyst

Title:  Insurance and Claims Analyst

Location:  Kennesaw Campus

Posting Department- FAC – Environmental Health & Safety

MVR Report:  WILL require a satisfactory MVR (Motor Vehicle Report) as a condition of employment. See for policy guidelines

P-Card:  This position WILL NOT require a satisfactory Consumer Credit check as a condition of employment

Education:  Bachelor’s degree

Knowledge, Skills, & Abilities:

  • Advanced expertise and knowledge in the administration of insurance coverage and claims processing Knowledge of State of Georgia laws regulating insurance and liability
  • Able to research and collect relevant data for reporting purposes
  • maintains flexibility and adapts to new work situations, people, ideas, procedures and organizational structures
  • Exhibits and maintains a clear set of values, consistent with high standards of professional and personal integrity, honestly, and ethics, leads by example
  • Able to work productively in both quantity and quality of services provided
  • Able to take responsibility for own actions and consequences of those actions
  • Able to handle multiple tasks or projects at one time meeting assigned deadlines
  • Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
  • Advanced expertise and knowledge in the administration of insurance coverage and claims processing
  • Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
  • Strong attention to detail and follow up skills
  • Strong customer service skills and phone and e-mail etiquette



Bachelor’s degree from an accredited institution of higher education and/or or an equivalent combination of relevant education and/or experience



Five (5) years related work experience



  • Georgia Property and Casualty Adjuster License
  • Current, valid and unrestricted Georgia driver’s license

Preferred Qualifications:

  • Previous experience in higher education

Job Purpose:

Responsible for ethically, professionally and analytically developing, implementing and assessing risk management and insurance safety and loss programs.  Provides research analysis and assessment of newly developed or expanded programs and supplies recommendations to management concerning liability issues.  Investigates, analyzes and negotiates property and casualty claims on behalf of the University and its affiliates.  Develops, coordinates and provides employee training in safety and loss prevention.

Key Responsibilities:

  1. Provides critical review of new incidents for potential property, casualty and liability claims
  2. Investigates all potential claims to determine appropriate course of action and collaboration
  3.  Creates formal claims management plan for each claim and ensures actions are completed appropriately
  4. Provides claims management services for assigned departments and affiliated entities for claims not covered by DOAS
  5. Coordinate investigations with appropriate departments and insurance adjuster and visits claim site(s) to gather initial facts to determine the best solution to remedy the damage or loss
  6. Serves as the liaison to other administrative units, insurance adjusters and involved third parties to obtain evidence and documentation for claim submission
  7. Develops, gathers, reviews, verifies and maintains data for timely and accurate reporting of losses, claims, insurance premiums, and other insurance and risk related costs
  8. Investigates and resolves all claim files and Develops and maintains accurate claim records in the electronic risk management information system (RMIS)
  9. Assists with system development, management, conversion, data entry, system maintenance and new software evaluation
  10. Works with departments to ensure compliance with all governing regulations, policies and procedures
  11. Analyzes Motor Vehicle Reports and determines employee qualifications to operate a vehicle under governing regulations, policies and procedures
  12. Analyzes reports from MVR database against campus-wide SAS reports for compliance with governing regulations, policies and procedures and coordinates action plans for compliance
  13. Manage Department of Driver Services Certification and compliance submissions
  14. Administers Accident Review Panel campus wide, report results and trends and ensures appropriate corrective actions are taken
  15. Coordinates, schedules and provides resources and training for the University on safety and risk topics
  16. Certified instructor for the licensed National Safety Council Defensive Driving Course
  17. Serves as the backup and resource in the absence of leadership